Frantastic Virtual Assistant
Frantastic Virtual Assistant
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Support behind the scenes so your day feels lighter and more organised.

Calm, reliable support for your inbox, diary and day-to-day admin

Calm, reliable support for your inbox, diary and day-to-day adminCalm, reliable support for your inbox, diary and day-to-day adminCalm, reliable support for your inbox, diary and day-to-day admin
Get in touch

Support behind the scenes so your day feels lighter and more organised.

Calm, reliable support for your inbox, diary and day-to-day admin

Calm, reliable support for your inbox, diary and day-to-day adminCalm, reliable support for your inbox, diary and day-to-day adminCalm, reliable support for your inbox, diary and day-to-day admin
Get in touch

About Frantastic Virtual Assistant

My Mission

Tired of feeling buried under emails and endless calendar invites? That's where I can  help.  I'm Frances, founder of Frantastic Virtual Assistant. I provide calm, reliable support behind the scenes - managing your inbox, coordinating your diary and bringing structure to the day-to-day tasks that can quietly drain your time and headspace. 


This isn't just about ticking off a to-do list; it's about creating clarity, reducing overwhelm and giving you back mental space to focus on your clients, your work and the bigger picture.


My approach is built on professionalism, efficiency, and a friendly, personal touch. I bring years of high-level experience to every task, ensuring your business runs smoothly and your administrative support feels consistent, dependable and thoughtfully handled.


Together, we create space for you to move forward with confidence.

What People Say About Working With Me

Client Testimonials

"I recently worked with Frances when she helped design a flyer for my small business. I was really struggling to get something professional that I could take to networking events etc. I explained what I was looking for and Frances understood my brief and worked quickly to produce a flyer that communicated what I needed. She was very helpful and responsive throughout."

Lorraine, Old Forge Therapies


 I've been working with Frances for a couple of months now. She's always very professional, and all the jobs are completed with great attention to detail, and within time agreed (mostly way before the deadline). She's very easy to work with, approachable, and open to learn about new platforms and skills that are required to manage them. She took away the tasks I didn't like doing, but still needed to be done. She's a real gem. If you're looking for a great VA, Frances is your person! 

Anna Mizera, Mindful Transformations


Professional Recommendations

"I had the pleasure of working with Fran for nearly 20 years at WTW.  Initially as our team assistant, and then together we built the onboarding team from just the two of us to a team of 12.  I invited Fran to help set up the onboarding function because of her exceptional ability to anticipate needs and resolve issues before they even surfaced.  Her talent for managing multiple projects simultaneously and her well deserved reputation for efficiency meant I could focus on strategic priorities, knowing the operational details were in safe hands.  Once in the role, Fran quickly demonstrated she was capable of far more.  From project management and client relationship building to designing and refining processes, she consistently delivered beyond expectations.  Her contributions were recognised with three consecutive promotions.  We were all genuinely sad to see Fran leave WTW, but I  have no doubt she'll be just as invaluable to her new clients as she was to us."

Becky Dougall, Senior Director


"I'd like to recognise Fran West for the fantastic support she provided to the Reigate Investment team at WTW.  Fran played a key role in helping the team stay focused on delivering excellent service to our pension fund clients, whilst also supporting wider initiatives like WTW's Professional Excellence programme across UK and Europe and the annual Audit and Assurance Faculty (AAF) audit.  Her commitment and reliability made a real difference in keeping things running smoothly.  Fran brought strong organisational skills, sound judgement and a proactive mindset to a role that required juggling multiple priorities.  Whether managing diaries, coordinating meetings or working with external auditors, she handled everything with professionalism and calm efficiency.  Her ability to communicate clearly and stay composed under pressure made her a hugely valued member of the team"

Joel Wardle, Investment Consultant


"People who know my work would say I'm organised and effective.  What they might not know is that Fran should get credit for much of that reputation.  She worked as my executive assistant for more than 15 years, and at all times was focused, caring and efficient.  If you're looking for someone to support your business, then I can recommend her with no hesitation."

Noel Grant, Head of Pensions Investment

What People Say About Working With Me_continued

Professional Recommendations

"I have had the pleasure of working with Fran at WTW in the Client Onboarding team and I would highly recommend Fran for her outstanding client services and project management skills.  Fran consistently excelled at making clients feel valued, ensuring smooth and confident onboarding experiences.  As a project manager, she efficiently coordinated teams and timelines with precision and a proactive mindset, consistently surpassing expectations.  She quickly become known as the expert and an invaluable experienced member of the team.  Fran showcases a personable nature and ease of collaboration making her a pleasure to work with and a true asset to any team or business. I miss working with her put it that way!."

Sammy Cain-Othman, Product Development Consultant


"I have worked with Fran on several project within Client Onboarding over the years with outstanding results.  Fran has taken the lead on Delegated Client Onboarding and contracting and has managed these projects with the WTW Operations Teams to facilitate a smooth process for all.  Fran has shown outstanding and professional communication with clients which has been a real asset in helping clients to understand the various requirements for Onboarding.  Her help with streamlining processes and procedures for the team has made a massive improvement.  What really stands out is Fran's incredible work ethic and aim to achieve results and solutions, with a very high standard.  Fran has been instrumental in fully training our offshore team on all the required procedures for investor account compliances and maintenance.  This project was completed fully remove and has been a success thanks to Fran's approachable nature and skills with developing strong relationships with teams.  I can highly recommend Fran and have a great admiration for all that she has achieved."

Clair du Toit, Associate


A small example of my support in action

A client recently approached me because they wanted printed leaflets for their services but felt unsure where to start. Their ideas were clear in conversation, but translating them into something structured and usable felt overwhelming.


I created an initial layout and helped shape the wording so each service felt clear, consistent and easy to adapt over time. Once the foundation was in place, the client was able to confidently refine the wording and move forward with printing.


This is often how I support clients — providing a calm starting point, bringing structure to ideas and helping things move from “in my head” to something practical and usable.


Whether it’s inbox systems, diary management or client materials, my role is to make things feel clearer, lighter and easier to manage.

Frequently Asked Questions

If you're wondering how support works in practice, here are a few common questions

   

Why should I hire a Virtual Assistant?

Many business owners find themselves spending evenings and weekends catching up on emails, appointments and admin tasks. A Virtual Assistant can take those time-consuming tasks off your plate, giving you more time to focus on your clients, growing your business, or simply enjoying a better work-life balance.

I've never worked with a Virtual Assistant before. How does it work?

That's completely normal. I'll guide you through the process from the start. We'll discuss your needs, identify the areas where I can support you, and agree a way of working that feels comfortable and manageable for you.

How do you access my inbox or diary?

There are several secure ways to provide access, depending on the systems you use. During onboarding, I'll explain the options available and help you choose the most appropriate method. You remain in control of your accounts at all times.

Is my information kept confidential?

Absolutely. Confidentiality and professionalism are at the heart of my business. I treat all client information with the utmost care and can provide a Data Processing Agreement where appropriate.

Will it take a lot of my time to get started?

Not at all. My aim is to reduce your workload, not create more of it. I'll guide you through the onboarding process and gather the information I need as efficiently as possible, so you can start benefiting from support quickly.

What if I only need a few hours of support each month?

That's perfectly fine. Many clients don't need full-time support. Whether you need help with a one-off Inbox Detox, occasional diary management, or ongoing monthly support, we can find an arrangement that works for your business. 

How will we communicate?

I work primarily through email, which provides a clear record of instructions and actions. This keeps communication organised and ensures nothing gets missed.

What happens if I'm unsure which service I need?

That's not a problem. During our initial conversation, we'll discuss the challenges you're facing and identify which type of support would be most beneficial.

Will a Virtual Assistant really save me time?

Yes – but the biggest benefit is often the reduction in mental load. Instead of worrying about unanswered emails, diary clashes or admin tasks waiting to be done, you can focus your attention on serving your clients and running your business with confidence.



Meet Frances

 

Hello, I’m Frances, founder of Frantastic Virtual Assistant.


My career has been built on trust, efficiency and a strong understanding of complex business environments.


I spent 18 years working as an Executive Assistant in the fast-paced world of investment consulting, followed by 8 years as a Client Onboarding Specialist.


In this role, I coordinated complex client onboarding and transition projects, working closely with clients, portfolio managers and operational teams to ensure everything was in place for a smooth and successful transition. Managing multiple priorities, strict deadlines and detailed compliance requirements taught me the importance of organisation, clear communication and attention to detail.


Later, I helped train and support an offshore team, further developing my experience of remote working, process management and collaboration across different teams and locations.


These are the same skills I now bring to the business owners I support through Frantastic Virtual Assistant. I created the business to provide calm, reliable support, helping business owners spend less time on admin and more time focusing on what matters most.


When I’m not supporting clients, I’m at home in Smallfield, Surrey with my husband, two daughters and a full house that includes a golden retriever and two cats. To recharge, you’ll usually find me at the gym, at a spin class or enjoying yoga and Pilates. I also love cooking, spending time with family and getting absorbed in a good documentary or crime drama.


I created Frantastic Virtual Assistant to provide calm, reliable support, so business owners can focus on what matters most.

Frantastic Services

Inbox & Diary

Ready to take back control of your day? Here is how I can help

  •  Inbox Decluttering & Organisation: Clearing inbox clutter and creating a simple folder structure so your emails feel organised, manageable and easier to keep under control.


  • Ongoing Inbox Management: Sorting incoming emails, highlighting priorities and filtering out the noise so your inbox supports your day rather than distracts from it.


  • Diary management: Scheduling and rescheduling appointments, protecting focus time and keeping your diary organised so your days run more smoothly.

Inbox Detox

Inbox Detox (Reset & Rebuild)

ox has become overwhelming, it can feel impossible to know where to start.  My Inbox Detox service provides a reset - clearing out the noise, surfacing what matters and creating a system that feels manageable going forward.


Together we archive what's no longer needed, organise important messages and put simple folders, rules and processes in place so your inbox becomes a supportive workspace rather than a source of stress.


This isn't just a tidy-up - it's a sustainable fresh start.



 

A flexible approach to support

Clients sometimes ask for support beyond my core services — such as organising documents, creating simple forms and surveys, preparing client materials, managing event administration or bringing structure to ideas. 


Where it fits alongside my existing work and experience, I’m always happy to help. if you're unsure whether I can assist with a particular task, please get in touch.


Frantastic Pricing

Pricing Page

Ongoing monthly support

Many clients choose a monthly package so they have consistent, reliable support and dedicated time each month.

5 hours   — £175
10 hours — £350
20 hours — £640
30 hours — £900
40 hours — £1200


Many clients start with a small package and we review together once support is underway. 


Packages provide priority support and help create continuity, consistency and calmer day-to-day operations. 

One-off support

Ideal for projects such as Inbox Detox or focused pieces of work - £35 per hour

Contact Me

Need A Virtual Assistant?

If you’re feeling overwhelmed by your inbox, diary or day-to-day admin, I’d love to help.


Whether you have a question, want to explore support or simply aren’t sure where to start, you’re very welcome to get in touch. We can talk through what’s on your plate and see what support would feel most helpful.


Drop me a message below or email me and I’ll come back to you as soon as I can.


 Many clients start with a short conversation to explore what support would help. 



Message me on WhatsApp

Frantastic Virtual Assistant

Smallfield, Surrey, UK

frances@frantasticvirtualassistant.co.uk

Hours

Open today

09:00 – 17:00

Drop us a line!

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